[rt-users] Errors when creating a ticket

[Eric McDonald]

Hi:

Just FYI--when the import utility runs it also seems to assign the original
ID of the ticket to the key field set on auto_increment.  When the
auto_increment counter collides with one of these records this error is
generated.

I had to run an "alter table <table> auto_increment=<some # higher than the
amount of records>" in order to fix.

Eric

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Eric McDonald
Sent: Tuesday, October 08, 2002 2:37 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Errors when creating a ticket


Hi:

I'm trying to create a test request in a queue and I'm getting the
following errors in the log:


[Tue Oct  8 21:32:24 2002] [err]: RT::Ticket=HASH(0x109114c) ->Create
couldn't set EffectiveId: No value sent to _Set!


[Tue Oct  8 21:32:24 2002] [error]: WebRT:  ()
[Tue Oct  8 21:32:49 2002] [err]: RT::Ticket=HASH(0x113fe10) ->Create
couldn't set EffectiveId: No value sent to _Set!


Do you know would could cause this?  I did import all of my old
transactions from an RT 1.x installation.

Eric McDonald
Systems Admin, RAIN Network

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