[rt-users] Reply/Comment by a CC.....

[Jim Keene]

Hi,

I have read the rtfm several times now and I guess my brain is not working 
as it should this Friday.

However, I have a problem where people (not being requestors, or owners) not 
are able to respond on comments or replies that are CC:ed to them.

What addresses and ACL rights are needed for this to work ?

First I added

queue-comment:
    |"/install/rt/rt2_14/bin/rt-mailgate --queue support --action comment"

to my already existing

queue:
    |"/install/rt/rt2_14/bin/rt-mailgate --queue support --action 
correspond"

Then I added comment address under "Configuration->Queues->support->Comment 
Adress to queue-comment at myhost.com.

Then I also tried with adding global group rights for CC:s and Everybody so 
they got "CommentOnTicket and ReplyToTicket".

But I still got problems. When I recieve the CC:ed message and replies to it 
(it sets To: queue-comment at myhost.com). But I still recive a message saying:

Comment not recorded in the Subject line and the From adress is  
CorrespondAddress.not.set at dc.luth.se. I guess this is from the 
etc/config.pm/$CommentAddress=.

What should I set this to and how should I configure the system to be able 
to reply on CC:ed messages for people not having users in the RT system ? 
they don't really need to be able to add new tickets, bu I want them to be 
able to add their replies on CC:ed messages.

/Cheers,

Jim


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