[rt-users] strange search behaviour

Sheeri Kritzer sheeri.kritzer at tufts.edu
Wed Oct 16 10:37:36 EDT 2002


Colin,

It sounds like you're hitting "refine" instead of "Show Results". Note that hitting enter while in the search form, it will go to refine instead of show results.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting Colin Henein <rt at cmh.parliant.com>:

> I am experiencing a very strange problem on our RT search page.
> 
> If, on a clean new search, I use full-text search terms (like "subject
> contains digit" or "ticket content matches Chris") I get null search
> results back.
> 
> Needless to say, I have tickets that match these terms.
> 
> The weird thing is that if I click on the [Search] button at the top
> left (which returns you to your previous search) the results are
> there.
> 
> So to be clear, I click "new search". Then I fill in "subject contains
> digit". Then I click "Show results" and get a search screen back with
> an empty result set (yes, the terms "Subject LIKE digit" show up at the
> left). Then I click on [Search] at the top, and get exactly the same
> page back, except for my two results that show up (and should have
> shown up in the first place).
> 
> I've racked my brains on this, and I can't figure out how this could
> be happening. Any ideas?
> 
> Colin
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> 
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> 




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