[rt-users] strange search behaviour

[Sheeri Kritzer]

Colin,

It sounds like you're hitting "refine" instead of "Show Results". Note that hitting enter while in the search form, it will go to refine instead of show results.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting Colin Henein <rt at cmh.parliant.com>:

> I am experiencing a very strange problem on our RT search page.
> 
> If, on a clean new search, I use full-text search terms (like "subject
> contains digit" or "ticket content matches Chris") I get null search
> results back.
> 
> Needless to say, I have tickets that match these terms.
> 
> The weird thing is that if I click on the [Search] button at the top
> left (which returns you to your previous search) the results are
> there.
> 
> So to be clear, I click "new search". Then I fill in "subject contains
> digit". Then I click "Show results" and get a search screen back with
> an empty result set (yes, the terms "Subject LIKE digit" show up at the
> left). Then I click on [Search] at the top, and get exactly the same
> page back, except for my two results that show up (and should have
> shown up in the first place).
> 
> I've racked my brains on this, and I can't figure out how this could
> be happening. Any ideas?
> 
> Colin
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