[rt-users] Custom Fields in RT 2.0.15

Vik Bhatia vbhatia at lbl.gov
Sat Oct 19 21:32:12 EDT 2002


All,
I am an RT newbie. I have successfully installed RT 2.0.15 with Apache 
1.3.26, mod_perl and perl 5.6.1. I am currently looking into the 
configuration aspect of it and have a general question.

Is there custom field support in RT? I have a few fields that I would 
like to add to the "Ticket form" in order to capture essential 
information about the requestor. From all the docs I have read, it seems 
like custom fields is something thats going to be made available in the 
future. My needs are sort of immediate. Has anyone gotten around this 
issue somehow? I have read that 2.1.39 has the custom field feature. Any 
word on whether it is stable to use ??

Thanks in advance,

-Vik




More information about the rt-users mailing list