AW: [rt-users] Knowledge Base

[rt-users]

>Von: Travis Zadikem [mailto:tzadikem at yahoo.com] 
>Dienstag, 15. Oktober 2002 05:38
>Betreff: [rt-users] Knowledge Base

>I know that rt can use keywords and such, but I want to know if it or
>anyone has it setup with a knowledge base or even a so called FAQ for
>end-users.

I'm currently working on a system, that basicaly does what you might
want: 

I doubled all the stuff for queues, tickets, transactions and
attachments to KB-categories, articles, versions and attachments, that
allows you to post stuff. Basically it is a second RT in the same
installation, that displays only the last transaction.

If anybody could use my hacked-together code, i can post it in the devel
list.

Julian