[rt-users] Auto reply Reply Address

[Graham Freeman]

On Thu, 24 Oct 2002, Emile Coetzee wrote:

> That broke my sendmail :(
> 
> I can still send mail to RT but i get no
> autoreply's
> 
> I've set the email addys for the queues, but they
> only appear at the bottom of the auto reply (see
> below). They don't affect the reply addy used by
> the automailer.
> What would be nice if either RT used the addy
> specified in the queue or there was an additional
> setting to set that (HINT-HINT, NUDGE-NUDGE :)
> 
> -- Sample From RT Autoreply --
> Greetings,
> 
> This message has been automatically generated
> [SNIP]
> in the subject line of all future correspondence
> about this issue. To do so,
> you may reply to this message.
> 
>                         Thank you,
>                         rt at rt.myhosts.org
> 
> 
> Regards
> Emile


Have you checked your '/etc/mail/local-host-names' file and the
'/etc/mail/relay-domains' files?

Also, what does /var/log/maillog say?  Do you see evidence of RT trying to
mail you autoresponses?

If you'll tar the contents of /etc/mail and e-mail it to me offlist, I'll
examine your config and tell you what I think is wrong.  I'll post a
generalized (non-site-specific) summary of this to the list for public
benefit.

Command to run: '/bin/tar -cvf /var/tmp/etc_mail_to_graham.tar /etc/mail'

-- 
Graham Freeman
Manager of Information Technology
Far Western Anthropological Research Group, Inc.
+1 530 756 3941
graham at farwestern.com