[rt-users] Changing the order when resolving a ticket a such to reply...

[Adrian Chadd]

On Friday, October 25, 2002, at 11:53  AM, Drew M. Mooney wrote:

> Travis - it seems to me that RT wisely defaults to comment to prevent
> those Embarrassing Moments in Customer Service during which one of your
> support folks 'verbally' shreds a requestor for asking a Really Stupid
> Question.
>
> Better a user gets NO update than a potentially damaging one!
>

How about, instead, changing the "Commit" button at the bottom of the 
screen
to a pair of buttons - Commit/Comment and Commit/Reply?



Adrian