[rt-users] Double quoting From: header

[Welch, Tim]

Hi.

I'm running RT 2.0.13 and exim 3.35-1 on a Debian 3.0 box.  
I have noticed a problem where RT quotes the double-quotation character 
surrounding the From: field, where they exist, of an email sent to a queue.

e.g.

	From: "User, Random" <user at foo.com>

RT adds another double-quotation without quoting the exisiting ones 
i.e. 

	From: ""User, Random" via RT" <queue at foo.com>

The first "" is recognised as one token and so becomes 

	From: "", User

which causes exim to barf.

Now, I think this is prolly because some of our users' Outlook clients have
been configured with quotes surrounding the email username.  Unfortunately, 
all these PCs are administrated by our internal IT guys who have a standard
PC build.

Is this a recognised problem?  I'm guessing that it could be solved 
by modifying some portion of rt-mailgate to check if the double-quotes 
exist, and then strip them out.  I'm not an exim user, so I am unsure if
this is an exim problem.

TIA,

Tim
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