[rt-users] Split Ticket

[Bruce Campbell]

On Tue, 29 Oct 2002, Tony Aiuto wrote:

> I need a feature that will let me split a ticket into N
> tickets.  We often get bug reports that are 2 or more
> separate issues.   What I would like to do is copy
> all the data from the original ticket into the new
> tickets.

...

Thats a fairly nifty and possibly damn useful suggestion.

> the problems.   Ideally, if you ask to split into
> 3 tickets, you should get 3 popup dialogs which
> present the subject and text of the original
> so that you can edit them down as a single process.

Personally I'm not that keen on popups, and I'd ensure that the original
ticket was listed as a parent for the newly-created tickets, but, its
workable.

> Does anyone have a hack for that?

Not yet, but theres a few presentations coming up that I've already seen,
so I think its hackable in a few minutes.

> Does anyone have thoughts about the ideal version of
> that feature?


-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security