[rt-users] Making RT invisible - changing subject lines

[Mike Patterson]

I'm trying to ease some of our support aliases (and the people who read 
them) into RT before it puts it's ticket number stamp onto the subject 
line of our correspondence (I realize these #'s are useful, but want to 
turn it off until I get people used to using RT)

I'd like RT to be working (accepting mail, allowing status updates, 
allow us to respond from the web interface).

1) So I deleted Autoreply to new messages globaly 
(configuration->global->scrips "OnCreate AutoreplyToRequestors with 
template Autoreply").  For the queue that I wanted to keep Autoreply - I 
added that scrip (Queues -> select queue -> scrips -> add scrip etc..)

2) Now when I respond from the web interface if a user email subject 
line says: "help with netscape" and we respond from the web interface I 
want the subject line to say "RE: help with netscape" instead of this 
subject line "[EECS Helpdesk #40] help with netscape"

Any tips on how to do that would be appreciated.  Thanks.

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Mike Patterson - UC Berkeley
Computer User Support Group
EECS Computing Helpdesk Manager
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