[rt-users] Can't log in to new installation

John Goerzen jgoerzen at complete.org
Thu Sep 12 16:53:16 EDT 2002


I have a brand-new installation of RT2 2.0.13.  I cannot log in to it.  I
tried root/password as mentioned in the docs -- no go.  I tried using
rtadmin to set the password to something else, and that did not help.  I
tried generating a crypted password manually, storing it in Postgres, and
connecting with that -- still no go.

No errors are being logged anywhere (even with log level debug).  There is
no indication that anything is amiss.  I have checked and followed the
advice in the FAQ to no avail.  I've tried different browsers and made sure
cookies are OK.  All I get is "Invalid user name or password."  Any suggestions?

-- John

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