[rt-users] emailing multiple users

Ferguson, Kevin KFerguso at chi.navtech.com
Wed Sep 18 10:36:52 EDT 2002

It sounds like you have two different scrips matching a
particular transaction and sending two emails to the 


-----Original Message-----
From: James Maddison [mailto:james at elefire.com]
Sent: Wednesday, September 18, 2002 6:47 AM
To: RT 
Subject: [rt-users] emailing multiple users

We have a problem here where two users are set as a queue watcher..

This is there only relationship to any particular ticket.. That they are a
queue watcher and the ticket exists in the queue they are watching (as

There are scrips to notify AdminCC of OnTransaction etc.

Whenever a ticket with the above conditions is met however.. the Queue
Watchers receive two identcal copies of the e-mail.

Is there a known bug in Rt for duplicate e-mails? If not could someone
suggest what may be wrong.


rt-users mailing list
rt-users at lists.fsck.com

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

More information about the rt-users mailing list