[rt-users] RT Reports - Time Worked?

[Bradley M. Kuhn]

Harald Wagener <hwagener at hamburg.fcb.com> wrote:

> changing the 'time worked' field is a transaction being tracked in the
> history by user. But it is not easy to use in the matter You want,
> because 'time worked' is absolute. If You worked on it for 30 minutes,
> and I for twenty five, I would have to change it to 55 to reflect the
> time worked correctly, and some script would have to sort things out on
> a per user basis.


We had actually been looking at making extensive use of the "Time Worked"
field as well.  We did encounter this very problem.

One thought I had was that the interface could be changed to make updating
a bit easier.  The user who wanted to increase the time worked by N could
type in "+ N" or "Add N".  Seems like a bit of a hack but might be useful.

Would this seem useful to others?  Would it be worth doing a patch for it,
or would it work better as a custom site modification?

   -- bkuhn
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