[rt-users] HTML mail missing first line

Thu Sep 26 06:39:17 EDT 2002

On sending an email to request tracker, if the email is in html format the
first line always gets missed off.

An example email is shown below, the ticket in rt only show the second line.

Anyone know how I can get round this little quirk?

Regards

>------------------------

X-Mailer: Novell GroupWise Internet Agent 5.5.3.1
Date: Thu, 26 Sep 2002 11:19:17 +0100
From: "Steven Coutts" <SCoutts at emc-ltd.co.uk>
To: <support at europa.lan>
Subject: Test
Mime-Version: 1.0
Content-Type: multipart/alternative; boundary="=_2F738D37.BFDEB304"

This is a MIME message. If you are reading this text, you may want to
consider changing to a mail reader or gateway that understands how to
properly handle MIME multipart messages.

--=_2F738D37.BFDEB304
Content-Type: text/plain; charset=US-ASCII

Just testing

does it still chop off the first line?

--=_2F738D37.BFDEB304
Content-Type: text/html; charset=ISO-8859-1
Content-Description: HTML

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2716.2200" name=GENERATOR></HEAD>
<BODY style="MARGIN-TOP: 2px; FONT: 8pt Tahoma; MARGIN-LEFT: 2px">
<DIV><FONT size=1>Just testing</FONT></DIV>
<DIV><FONT size=1></FONT> </DIV>
<DIV><FONT size=1>does it still chop off the first
line?</FONT></DIV></BODY></HTML>

--=_2F738D37.BFDEB304--
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.391 / Virus Database: 222 - Release Date: 19/09/2002