[rt-users] e-mail history of a ticket?

[Sheeri Kritzer]

Hey all,

Call me crazy, but I could have sworn I saw list traffic about how to e-mail the history of ticket (either through the Scrip condition OnOwnerChange or just having a button or something to do that).  The only thing I can find in the archives, however, is someone asking how to do it.  

(It could be that I've been asked so many times to provide an "e-mail history" button that I thought I saw list traffic on it).

Am I nuts?  If so, has someone worked through this?

If I'm not nuts, can someone point out a link?  My entire office is crispy today, so maybe it's just in the air.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu