[rt-users] Template for ticket creation in WebRT

[Miguel Armas]

I have an RT2 installation where we only create tickets using the WebRT 
interface. 
What I want to do is create a template that is used for  ticket creation, the 
template would be something like:

****
-- DESCRIPTION --

-- SYSTEMS AFFECTED --

...
****

This way we can have a standard ticket format. Does WebRT support this 
feature?

Sorry if this is a FAQ, but I've only found information that seems to be 
related to RT and the directories mentioned doesn't exist in my RT2 
installation.

Salu2!
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Miguel Armas <kuko at maarmas.com>
Consultor de Sistemas y Comunicaciones
Ing. Tec. de Telecomunicaciones
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