[rt-users] RT3 DOA - won't accept mail

[Rob Mitzel]

Apache 2, mod_perl.  Everything else on the web interface works beautifully
with this combo (by the way, Jesse...from a long-time WebRT user...wicked
job on the web UI.  Looks awesome.)  It can send mails out.  It just acts
funny on the way in. 

> 
> -----Original Message-----
> From: Kirill Miazine [mailto:km-lists at krot.org] 
> Sent: Monday, March 31, 2003 11:57 PM
> To: Rob Mitzel
> Cc: rt-users at lists.fsck.com
> 
> Rob Mitzel wrote:
> > Well, now I can't even get RT 3 to accept mail. I can 
> create tickets 
> > fine, and RT sends the auto-ack just fine, but when you try 
> and email 
> > a ticket, you get what I cut & pasted at the bottom of this.  I've 
> > tried everything I can think of.  It's rt 3, on FreeBSD 4.5 
> with exim 4 and Apache 2.
> 
> mod_perl or fastcgi? I don't know whether I'd use Apache 2 in 
> production yet. 1.3 is rock stable, while I consider 2.0 
> still being beta-quality.
> 
> > (BEGIN CUT & PASTE)
> > 
> > This message was created automatically by mail delivery software.
> > 
> > A message that you sent could not be delivered to one or 
> more of its 
> > recipients. This is a permanent error. The following 
> address(es) failed:
> > 
> >   pipe to |/usr/local/rt3/bin/rt-mailgate --queue general --action 
> > correspond --url http://ticket.peer1.net/
> >     generated by rt at ticket.peer1.net
> >     local delivery failed
> > 
> > The following text was generated during the delivery attempt:
> > 
> > ------ pipe to |/usr/local/rt3/bin/rt-mailgate --queue general 
> > --action correspond --url http://ticket.peer1.net/
> >        generated by rt at ticket.peer1.net ------
> > 
> > RT server error. 
> > 
> > The RT server which handled your email did not behave as 
> expected. It
> > said:
> > 
> <contents of ~rt3/share/html/REST/1.0/NoAuth/mail-gateway>
> 
> For some reason Mason component that should handle ticket submission
> (share/html/REST/1.0/NoAuth/mail-gateway) was not run, but 
> instead treated as regular file.
> 
> --
> Kirill Miazine
> mailto:km at krot.org
> http://km.krot.org/
> 
> 
>