[rt-users] Mail problems

[Harald Wagener]

Am Mittwoch, 02.04.03 um 18:40 Uhr schrieb Jason Crocker:

> I'm having major problems with the mail functionality in RT. All 
> messages
> sent to the RT server bounce. This is the message we recieve:
>
> The original message was received at Wed, 2 Apr 2003 11:45:24 -0500
> from xxxxx.xxxxxxxx.com [10.1.0.4]
>
>    ----- The following addresses had permanent fatal errors -----
> "|/opt/rt3/bin/rt-mailgate --gueue general --action correspond --url
> http://localhost/"
>     (reason: service unavailable)
>     (expanded from: <rt at rt.xxxxxxx.com>)
>
>    ----- Transcript of session follows -----
> smrsh: rt-mailgate not available for sendmail programs
> 554 5.0.0 Service unavailable
>

Did You link /path/to/rt3/bin/rt-mailgate to /etc/smrsh (or whereever 
that is located on your system)? Otherwise, sendmail won't let incoming 
mail be processed by the mailgate.

Regards,
     Harald

-- 
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg