[rt-users] RT not working yet. Help!

[jkaufman at footlocker.com]

Alright let's try this again.

Here's my problem. I got everything installed (as far as I can tell),
except when I access RT (for the first time mind you) I get the following
error showing up in my apache webserver log:
       [error] Can't locate object method "new" via package "RT::Handle" at
/data/htdocs/base/rt3/lib/RT.pm line 122.

I did look in rtfm and it *does* have this error mentioned in it, however
my RT_Config.pm does contain a correct lowercase database type:
            Set($DatabaseType , 'mysql');

And even users (yes I know they are default, but I want to get it up and
running to see if my teamates like it before I start the serious work to
get it ready for prod)
            Set($DatabaseUser , 'rt_user');
            Set($DatabasePassword , 'rt_pass');

My database host is the same machine the webserver is running on:
            Set($DatabaseHost   , 'localhost');
            Set($DatabaseRTHost , 'localhost');


Mysql is up an running (it worked for creating the default database when
using make setup-database during installation).
      Mysql is version 4.0.12-max for Aix (compiled by mysql).
      DBD::Mysql is installed (version  2.1026, make test ok during build)
      DBIx::Searchbuilder is installed (version 0.80)
      Apache::DBI is installed (version 0.91)

Apache is version 1.3.7 with Mod_sll 2.8.12, Mod_perl v1.27 and
php4-STABLE-200303201630 all compiled in as static modules. I am running
all of this on Aix v5.1 with Maintence Level 2(?).

This is my VirtualHost entry:
      <VirtualHost 10.178.67.100>
              ServerName tracker
              DocumentRoot /data/htdocs/base/rt3/share/html
              AddDefaultCharset UTF-8
              LogLevel debug
              ErrorLog /sftw/apache/logs/rt3-error.log
              PerlModule Apache::DBI
              PerlRequire /data/htdocs/base/rt3/bin/webmux.pl
              <Location />
                 Options +ExecCGI +MultiViews
                 SetHandler perl-script
                 PerlHandler RT::Mason
              </Location>
      </VirtualHost>

So....Ideas? I know that line 122 is $Handle = RT::Handle->new(); which
basically means (I think) that it's trying to connect to mysql and can't...

Which I can do using mysqladmin -u rt_user -p -h localhost status....so I
know that the rt_user has access from localhost to get to mysql...So what
gives?

 mysqladmin -u rt_user -p -h localhost status
Enter password:
Uptime: 17  Threads: 1  Questions: 1  Slow queries: 0  Opens: 6  Flush
tables: 1  Open tables: 0  Queries per second avg: 0.059

Thanks.


Jonathan Kaufman

Foot Locker  Inc.
E-Mail: jkaufman at footlocker.com