[rt-users] mailgate problem at rt3

[Jesse Vincent]

Was it timing out?  (Did it take a long time to issue that message?)
Are you using sendmail brand sendmail? If so, what SendmailArguments are
you using?


On Thu, Apr 03, 2003 at 06:51:18PM +0300, shimi wrote:
> 
> # /usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt 
> RT server error. 
> 
> The RT server which handled your email did not behave as expected. It
> said:
> 
> 
> same message, of course.
> 
> On Thu, 3 Apr 2003, Jesse Vincent wrote:
> 
> > Cat a full mail message including all headers into /tmp/msg
> > 
> > perl /opt/rt3/bin/rt-mailgate < /tmp/msg
> > 
> > 
> > 
> > 
> > On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:
> > > 
> > > how do I do that? :(
> > > 
> > > sendmail -d outputs lots of debugging, but doesn't listen on port 25 from 
> > > some reason... so it's kinda impossible to check.
> > > 
> > > you did notice that the one complaining is NOT the mail server, but RT....
> > > 
> > > On Thu, 3 Apr 2003, Jesse Vincent wrote:
> > > 
> > > > Perhaps you should call the mail gateway by hand and see what the full
> > > > transcript of an error looks like.
> > > > 
> > > > 	-j
> > > > 
> > > > 
> > > > On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:
> > > > > 
> > > > > everything is set up nicely, the web interface works, and all is well, 
> > > > > except for one thing...
> > > > > 
> > > > > sending a mail to RT gives a bounce if I use a mailer [such as pine], and 
> > > > > goes fine if I don't (if i use "mail" in the commandline).
> > > > > 
> > > > > This is what I get back:
> > > > > 
> > > > >    ----- The following addresses had permanent fatal errors -----
> > > > > "|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
> > > > >     (reason: 255)
> > > > >     (expanded from: <rt at backbone>)
> > > > > 
> > > > >    ----- Transcript of session follows -----
> > > > > RT server error. 
> > > > > 
> > > > > The RT server which handled your email did not behave as expected. It
> > > > > said:
> > > > > 
> > > > > 554 5.3.0 unknown mailer error 255
> > > > > 
> > > > > however spam goes out fine.
> > > > > 
> > > > > logs are stored (from some reason) in /var/log/messages (although I 
> > > > > defined a log file!) - and does input info when spam gets ticketed, but 
> > > > > logs nothing when those mails are bouncing.
> > > > > 
> > > > > here is the part from maillog:
> > > > > 
> > > > > Apr  3 17:32:58 backbone sendmail[24153]: h33EWul24151: 
> > > > > to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond 
> > > > > --url http://RT-URL/", ctladdr=<rt at backbone> (8/0), 
> > > > > delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0, 
> > > > > stat=unknown mailer error 255
> > > > > 
> > > > > Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27
> > > > > 
> > > > > Does anyone have any idea what could be wrong?
> > > > > 
> > > > > -- 
> > > > > 
> > > > >   Best regards,
> > > > >      Shimi
> > > > > 
> > > > > 
> > > > > ----
> > > > > 
> > > > >    "Outlook is a massive flaming horrid blatant security violation, which
> > > > >     also happens to be a mail reader."
> > > > > 
> > > > >    "Sure UNIX is user friendly; it's just picky about who its friends are."
> > > > > 
> > > > > 
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > 
> > > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> > > > 
> > > > 
> > > 
> > > -- 
> > > 
> > >   Best regards,
> > >      Shimi
> > > 
> > > 
> > > ----
> > > 
> > >    "Outlook is a massive flaming horrid blatant security violation, which
> > >     also happens to be a mail reader."
> > > 
> > >    "Sure UNIX is user friendly; it's just picky about who its friends are."
> > > 
> > 
> > 
> 
> -- 
> 
>   Best regards,
>      Shimi
> 
> 
> ----
> 
>    "Outlook is a massive flaming horrid blatant security violation, which
>     also happens to be a mail reader."
> 
>    "Sure UNIX is user friendly; it's just picky about who its friends are."
> 

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