[rt-users] Mailgate failure, bug, or misconfig?

[Jonathan Mischo]

The problems continue...this is what my bounces look like right now:

The original message was received at Thu, 3 Apr 2003 23:52:37 -0600
from clickalyzer.com [66.216.96.108]

   ----- The following addresses had permanent fatal errors -----
"|/usr/bin/rt-mailgate --debug --queue bugs --action correspond --url
https://support.clickalyzer.com/"
    (reason: 9)
    (expanded from: <bugs at support.clickalyzer.com>)

   ----- Transcript of session follows -----
Connecting to https://support.clickalyzer.com//REST/1.0/NoAuth/mail-gateway
at /etc/smrsh/rt-mailgate line 158, <> chunk 1.
Undefined subroutine &RT::CanonicalizeAddress called at
/usr/local/rt3/lib/RT/Interface/Email.pm line 287.

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
  [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
  [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
  [/usr/local/rt3/share/html/autohandler:62]
RT server error.

The RT server which handled your email did not behave as expected. It
said:

Undefined subroutine &RT::CanonicalizeAddress called at
/usr/local/rt3/lib/RT/Interface/Email.pm line 287.

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
  [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
  [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
  [/usr/local/rt3/share/html/autohandler:62]

554 5.3.0 unknown mailer error 9
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