[rt-users] Mailgate failure, bug, or misconfig?

[Jonathan Mischo]

yes, I'm running rt3, and line 287 is:

        $Address = RT::CanonicalizeAddress($Address);

in:

sub ParseCcAddressesFromHead {
    my %args = ( Head => undef,
                 QueueObj => undef,
                 CurrentUser => undef,
                 @_ );

    my (@Addresses);

    my @ToObjs = Mail::Address->parse($args{'Head'}->get('To'));
    my @CcObjs = Mail::Address->parse($args{'Head'}->get('Cc'));

    foreach my $AddrObj (@ToObjs, @CcObjs) {
        my $Address = $AddrObj->address;
        $Address = RT::CanonicalizeAddress($Address);
        next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
        next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
        next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
        next if (RT::IsRTAddress($Address));

        push (@Addresses, $Address);
    }
    return (@Addresses);
}

----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "Jonathan Mischo" <jon at clickalyzer.com>
Cc: <rt-users at lists.fsck.com>
Sent: Friday, April 04, 2003 12:41 AM
Subject: Re: [rt-users] Mailgate failure, bug, or misconfig?


> Are you running RT 3.0.0 or an earlier version?
> Can you paste us line 287 of  /usr/local/rt3/lib/RT/Interface/Email.pm?
>
>
> On Fri, Apr 04, 2003 at 12:05:44AM -0600, Jonathan Mischo wrote:
> > The problems continue...this is what my bounces look like right now:
> >
> > The original message was received at Thu, 3 Apr 2003 23:52:37 -0600
> > from clickalyzer.com [66.216.96.108]
> >
> >    ----- The following addresses had permanent fatal errors -----
> > "|/usr/bin/rt-mailgate --debug --queue bugs --action correspond --url
> > https://support.clickalyzer.com/"
> >     (reason: 9)
> >     (expanded from: <bugs at support.clickalyzer.com>)
> >
> >    ----- Transcript of session follows -----
> > Connecting to
https://support.clickalyzer.com//REST/1.0/NoAuth/mail-gateway
> > at /etc/smrsh/rt-mailgate line 158, <> chunk 1.
> > Undefined subroutine &RT::CanonicalizeAddress called at
> > /usr/local/rt3/lib/RT/Interface/Email.pm line 287.
> >
> > Stack:
> >   [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
> >   [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
> >   [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
> >   [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
> >   [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
> >   [/usr/local/rt3/share/html/autohandler:62]
> > RT server error.
> >
> > The RT server which handled your email did not behave as expected. It
> > said:
> >
> > Undefined subroutine &RT::CanonicalizeAddress called at
> > /usr/local/rt3/lib/RT/Interface/Email.pm line 287.
> >
> > Stack:
> >   [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
> >   [/usr/local/rt3/lib/RT/Interface/Email.pm:287]
> >   [/usr/local/rt3/lib/RT/Interface/Email.pm:574]
> >   [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:33]
> >   [/usr/local/rt3/share/html/REST/1.0/autohandler:27]
> >   [/usr/local/rt3/share/html/autohandler:62]
> >
> > 554 5.3.0 unknown mailer error 9
>
>
>
> --
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.