[rt-users] RT not working yet. Help! - FIXED.

[jkaufman at footlocker.com]

Well...Sorry to have wasted your time...Looks like it was my fault :) I had
umask set to 027 while doing the perl dependencies, which made it
impossiable for Apache to access them as the perl directories were not
world read/execute. I found this out by running the Apache webserver as a
user with the same default group as root. Just to be safe, I blew away all
the perl stuff and re-installed them (with 022 umask). Likely I could have
gotten away with just chmod o+rx on all the directories under my perl5 lib.

Thanks for the help Jesse.


Jonathan Kaufman


E-Mail: jkaufman at footlocker.com
Jonathan Kaufman

Foot Locker Corporate Services, Inc.
E-Mail: jkaufman at footlocker.com
Tel:414-357-4062
Fax:717-972-3700
Tie Line:89-221-4062


                                                                                                                                 
                                                                                                                                 
                                               To:      jkaufman at footlocker.com                                                  
                                               cc:                                                                               
                        Jesse Vincent          Subject: Re: [rt-users] RT not working yet. Help!                                 
                        <jesse at bestprac                                                                                          
                        tical.com>                                                                                               
                                                                                                                                 
                        04/03/2003                                                                                               
                        06:20 PM                                                                                                 
                                                                                                                                 
                                                                                                                                 
                                                                                                                                 




what happens if you chmod -R 777 /data/htdocs/base/rt3/etc and stop and
start apache?


On Thu, Apr 03, 2003 at 07:42:32AM -0600, jkaufman at footlocker.com wrote:
> Alright let's try this again.
>
> Here's my problem. I got everything installed (as far as I can tell),
> except when I access RT (for the first time mind you) I get the following
> error showing up in my apache webserver log:
>        [error] Can't locate object method "new" via package "RT::Handle"
at
> /data/htdocs/base/rt3/lib/RT.pm line 122.
>
> I did look in rtfm and it *does* have this error mentioned in it, however
> my RT_Config.pm does contain a correct lowercase database type:
>             Set($DatabaseType , 'mysql');
>
> And even users (yes I know they are default, but I want to get it up and
> running to see if my teamates like it before I start the serious work to
> get it ready for prod)
>             Set($DatabaseUser , 'rt_user');
>             Set($DatabasePassword , 'rt_pass');
>
> My database host is the same machine the webserver is running on:
>             Set($DatabaseHost   , 'localhost');
>             Set($DatabaseRTHost , 'localhost');
>
>
> Mysql is up an running (it worked for creating the default database when
> using make setup-database during installation).
>       Mysql is version 4.0.12-max for Aix (compiled by mysql).
>       DBD::Mysql is installed (version  2.1026, make test ok during
build)
>       DBIx::Searchbuilder is installed (version 0.80)
>       Apache::DBI is installed (version 0.91)
>
> Apache is version 1.3.7 with Mod_sll 2.8.12, Mod_perl v1.27 and
> php4-STABLE-200303201630 all compiled in as static modules. I am running
> all of this on Aix v5.1 with Maintence Level 2(?).
>
> This is my VirtualHost entry:
>       <VirtualHost 10.178.67.100>
>               ServerName tracker
>               DocumentRoot /data/htdocs/base/rt3/share/html
>               AddDefaultCharset UTF-8
>               LogLevel debug
>               ErrorLog /sftw/apache/logs/rt3-error.log
>               PerlModule Apache::DBI
>               PerlRequire /data/htdocs/base/rt3/bin/webmux.pl
>               <Location />
>                  Options +ExecCGI +MultiViews
>                  SetHandler perl-script
>                  PerlHandler RT::Mason
>               </Location>
>       </VirtualHost>
>
> So....Ideas? I know that line 122 is $Handle = RT::Handle->new(); which
> basically means (I think) that it's trying to connect to mysql and
can't...
>
> Which I can do using mysqladmin -u rt_user -p -h localhost status....so I
> know that the rt_user has access from localhost to get to mysql...So what
> gives?
>
>  mysqladmin -u rt_user -p -h localhost status
> Enter password:
> Uptime: 17  Threads: 1  Questions: 1  Slow queries: 0  Opens: 6  Flush
> tables: 1  Open tables: 0  Queries per second avg: 0.059
>
> Thanks.
>
>
> Jonathan Kaufman
>
> Foot Locker  Inc.
> E-Mail: jkaufman at footlocker.com
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

--
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.