[rt-users] Re: request tracker [crit] permission denied

[Ben Goodwin]

I've seen this happen when we've got users who have multiple email accounts
and send to the same ticket from their various accounts... but only one of
their accounts is listed as a requestor, and non-requestors aren't allowed
to correspond/comment tickets - aka when they email the ticket from a
different email account, they get a permission denied.  Perhaps that's
what's going on here?

    -=| Ben

----- Original Message -----
From: "Nicholas Paufler" <npaufler at incentre.net>
To: "Parker Thompson" <parkert at sims.berkeley.edu>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, April 03, 2003 12:52 PM
Subject: [rt-users] Re: request tracker [crit] permission denied


> Hi Parker,
>
> Actually no luck as of yet. I've thought about going through the perl and
> replacing all of the instances of the simple error message "Permission
> denied" with something a little more detailed (perhaps including the
> filename of the perl file) but I haven't had a chance to do so.
>
> I'm not sure how prevelent the problem is as I've only had 3 users comment
> on it in 3 months, but it is possible that it is happening more frequently
> and there are some users who are not bothering to respond.
>
> What platform are you running RT on? I'm on FreeBSD 4.7 with perl 5.8.0
> installed from ports and RT 2.0.15 installed manually. If you're running
the
> same setup maybe it's something FreeBSD specific?
>
> I've cc:ed this back to the list in case any of this jars anyone's memory
> and someone suggests a solution.
>
> Nicholas Paufler
> Systems Administrator
> The Internet Centre