[rt-users] Ticket escalation in RT3

Arne Hinrichsen A.Hinrichsen at gmx.net
Sun Apr 6 12:58:26 EDT 2003


Hi,

I'm running RT3 and I'm unsure on how the ticket priority escalation works
in
RT3 now since some postings said that RT3 has escalation built in.


Is it still http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/escalator
which the .pm file refers to an which needs to be put into crontab ?

TIA

Arne Hinrichsen








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