[rt-users] migration scripts lose keywords and priorities

[Jesse Vincent]

What version of the import tool?


On Tue, Apr 08, 2003 at 12:16:53PM +1000, Jamie Wilkinson wrote:
> Hi again!
> 
> The migration scripts have imported all the data from the dumps, as before,
> but it's lost some information.
> 
> The tickets themselves contain all the priority changes that have been made,
> but the listed priority that the tickets are being sorted by on the front
> page is the one that the ticket was originally created with.  Any way to fix
> up the priorities to the most recent set value?
> 
> Also, while the tickets themselves still have the names of the Custom Fields
> set from the previous install Keywords, they don't contain any values -- the
> actual contents of the Keywords table hasn't been migrated.
> 
> e.g. on the Ticket display page, you can see
> Custom Fields
>   OS: (no value)
> Host: (no value)
>     and so on
> 
> whereas in RT2 it was:
> Keywords
>   OS: Red Hat 8.0
> Host: starboard
> and so on.
> 
> Recreating the keywords manually isn't so much a hassle, as there's only
> some 50 of them, but recreating the keywords on all of our tickets is going
> to be painful.
> 
> -- 
> jaq at spacepants.org                           http://spacepants.org/jaq.gpg
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