[rt-users] owner not alerted if ticket created via Web UI`

[Steve Neruda]

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Normally when someone is assigned ownership of the ticket they receive 
email to alert them.  However if someone creates a ticket via the WWW 
interface and assigns it as part of the creation the owner isn't alerted.

I tried using an "OnCreate" notify owner but that dosen't seem to work. 
  Is this a bug or is there some sort of custom condition I need to use?

SteveN