[rt-users] Protecting RT

[Steve Neruda]

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An X-loop-detect SMTP   header should probably be inserted also. Somce 
MTAs don't include the body of the message with a bounce.  

SteveN


ODHIAMBO Washington wrote:

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>Lo RT-Likes,
>
>Instance: RT2.
>
>Imagine a case where some moron sends an e-mail to one of RT queues with a
>non-existent address (local_part) on a valid domain name.
>
>Today I had a situation where RT ended up creating hundreds of tickets in
>a similar case.
>
>One moron sent an e-mail from postmaster at domain.name. This postmaster
>account/alias is not defined on their server. RT got the e-mail and
>promptly used the AutoReply feature in the relevant queue. The message
>hit the original submiter's server and the server responded with a
>"Mail Delivery Failure" to RT, which created a second ticket and so on..
>and so forth. This was NOT a mail loop, AFAIK.
>
>So RT was acting correctly, creating new tickets as it's supposed to,
>but this turns to be such a nasty experience. Hundreds of useless tickets.
>
>If there was a way RT could look at the message body and extract a ticket
>number, it would be a nice feature, since that way it could relate it
>to an existing ticket and just add the new mail as a correspondence.
>
>I checked etc/config.pm but could not see anything like this.
>
>Would appreciate any pointers.
>
>
>
>
>        cheers
>       - wash 
>+----------------------------------+-----------------------------------------+
>Odhiambo Washington, wash at wananchi.com	. WANANCHI ONLINE LTD (Nairobi, KE)  |
>http://ns2.wananchi.com/~wash/		. 1ere Etage, Loita Hse, Loita St.,  |
>GSM: (+254) 722 743 223			. # 10286, 00100 NAIROBI             |
>+---------------------------------+------------------------------------------+
>"Oh My God! They killed init! You Bastards!"  
>						 --from a /. post
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>  
>