[rt-users] Problems with CanonicalizeEmailAddress in RT3

[Dirk Pape]

Indeed I found that canonicalizeEmailAdress is *not* called on the 
from-adress when new email is received.

The problem is that lib/RT/Interfaces/Email/Auth/MailFrom.pm calls 
CurrentUser->LoadFromEmail which is not "overlayed" in the same way as 
User->LoadFromEmail is in lib/RT/User_Overlay.pm

I could change the behaviour to the (by me) intended one by patching 
lib/RT/Interfaces/Email/Auth/MailFrom.pm to use User->LoadFromEmail instead 
of CurrentUser->LoadFromEmail

But then I ran into another error, which is suspect:

RT3 accepts the email as a ticket but also bounces me an error message.

before I write a CurrentUser_Overlay.pm in calling CanoicalizeEmailAddress 
in the same way as User::LoadFromEmail I wonder

A) is it an intended change from RT2 to RT3 to *not* canonicalize 
Email-Adresses on receives?
B) if yes, why is it so
C) if no, what is the correct way to eliminate the bug?

Thanks,
Dirk.

--On Donnerstag, 10. April 2003 11:14 Uhr +0200 Dirk Pape 
<pape-rt at inf.fu-berlin.de> wrote:

> I am on the way to configure RT3 to behave like our "old" RT2 system.
>
> In RT2 we had changed the CanonicalizeEmailAddress subroutine in
> config.pm to change email-adresses from domain "inf.fu-berlin.de" to
> "mi.fu-berlin.de".
>
> In RT3 - to acchieve the same result - I defined in RT_Siteconfig.pm:
>
> Set($CanonicalizeEmailAddressMatch   , 'inf.fu-berlin.de$');
> Set($CanonicalizeEmailAddressReplace , 'mi.fu-berlin.de');
>
> with the effect that pape at inf.fu-berlin.de cannot create tickets in a
> queue where pape at mi.fu-berlin.de has rights to create. (I get the "Ticket
> creation failed" mail)
>
> I verified that pape at mi.fu-berlin.de *can* create and
> pape at inf.fu-berlin.de cannot create, so I think address canonicalization
> does not take place.
>
> In a second step I patched lib/RT/User_Overlay.pm directly by copying the
> subroutine CanonicalizeEmailAddress from our RT2-configuration into that
> file.
>
> I restarted apache afterwards.
>
> But the behavior did not change: pape at mi.fu-berlin.de *can* create and
> pape at inf.fu-berlin.de cannot create.
>
> Did anything change from RT2 to RT3 in the context where
> CanonicalizeEmailAddress is called?
>
> Thanks,
> Dirk.
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