[rt-users] Protecting RT

[ODHIAMBO Washington]

* Vivek Khera <khera at kcilink.com> [20030411 22:16]: wrote:
> >>>>> "b" == bill  <bill at daze.net> writes:
> 
> b> It appears RT3 handles these gracefully.  Instead of creating a ticket, I
> b> (as the administrator of RT) receive an e-mail from RT stating something
> b> like "RT believes the following message is a bounce"...
> 
> Happens with rt 2.0.15 as well.  However, if the remote system's
> response doesn't match RT's idea of a bounce, you're hosed.  There was
> a bug in versions prior to this (and some Perl modules as well) that
> made the bounce detection reliably FAIL.  So make sure you're modules
> and software are up to date!


Actually, at some point I used to get mails saying "RT believes the following
message is a bounce.."
I haven't changed my RT much except add some contrib scrips.

The remote system here is M$ Exchange. I don't know is that would explain anything
but I'd still appreciate some pinpointing on what to check exactly.



        cheers
       - wash 
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