[rt-users] Re: Will RT function without an inbox?

[Rainer Duffner]

kim.taylor at pncbank.com writes: 

> Having scanned the /rtfm and various install/config docs, I just cannot
> tell: Will RT will function well or at all using nothing but the web
> interface (and outbound mail)? 
> 
> I can send but not receive mail on any server where I can install RT.

If can can send mail, you're at least not totally closed out from the email 
infrastructure. 

> (Corporate policy -- not my own shortcoming.  All our mail is restricted to
> 'Notes'.  Very restricted. *sigh*)

If you can setup a server that can send out mail, this is an achievement 
itself in a restricted corporate environment - assuming you're doing this at 
least semi-offical.
Why don't you see a chance in talking the people in power to have two 
aliases forwarded to your rt-server ? 

Any other commercial ticketing system with email-integration wouldn't make 
much a difference. 

While I have looked at using RT without the email component, it is in my 
opinion very limited and not worth the effort.
Only with the ability for people to send a mail "as usual" it becomes a true 
time- and trouble-saver. 

But YMMV. 

Rainer
-- 
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Rainer Duffner                   Munich
rainer at ultra-secure.de          Germany
http://www.i-duffner.de        Freising
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