[rt-users] RT3 / Email Gateway Problems

[Michael T. Cheshire]

Howdy Everyone :)

I have setup RT and it from the web it all appears to work OK.

However when I try to email in a request I get the following error in my
/var/log/maillog

Apr 15 14:45:53 rt qmail: 1050383753.172663 delivery 99: deferral:
RT_server_error._//The_RT_server_which_handled_your_email_d
id_not_behave_as_expected._It/said://_#_BEGIN_LICENSE_BLOCK/_#_/_#_Copyr
ight_(c)_1996-2003_Jesse_Vincent_<jesse at bestpractical.
com>/_#_/_#_(Except_where_explictly_superceded_by_other_copyright_notice
s)/_#_/_#_This_work_is_made_available_to_you_under_the
_terms_of_Version_2_of/_#_the_GNU_General_Public_License._A_copy_of_that
_license_should_have/_#_been_provided_with_this_softwa
re,_but_in_any_event_can_be_snarfed/_#_from_www.gnu.org./_#_/_#_This_wor
k_is_distributed_in_the_hope_that_it_will_be_useful,_b
ut/_#_WITHOUT_ANY_WARRANTY;_without_even_the_implied_warranty_of/_#_MERC
HANTABILITY_or_FITNESS_FOR_A_PARTICULAR_PURPOSE.__See_
the_GNU/_#_General_Public_License_for_more_details./_#_/_#_Unless_otherw
ise_specified,_
Apr 15 14:45:53 rt qmail:
1050383753.172663+all_modifications,_corrections_or/_#_extensions_to_thi
s_work_which_alter_its_sourc
e_code_become_the/_#_property_of_Best_Practical_Solutions,_LLC_when_subm
itted_for/_#_inclusion_in_the_work./_#_/_#_/_#_END_LIC
ENSE_BLOCK/<_ARGS>/$message/$queue_=>_1/$action_=>_"correspond"/$ticket_
=>_undef/</_ARGS>/<_init>/use_RT::Interface::Email;_/m
y_(_$status,_$error,_$Ticket_)_=_RT::Interface::Email::Gateway(__ARGS);/
</_init>/_____if_($status)_{/ok/_________if_(_$Ticket-
>Id_)_{/Ticket:_<__$Ticket->Id__>/Queue:_<__$Ticket->QueueObj->Name__>/O
wner:_<__$Ticket->OwnerObj->Name__>/Status:_<__$Ticket
->Status__>/Subject:_<__$Ticket->Subject__>/Requestor:_<__$Ticket->Reque
stors->MemberEmailAddressesAsString__>/_________}/__}_
__else_{_/not_ok_-_<_$error_>_/__}//
Apr 15 14:45:53 rt qmail: 1050383753.173047 status: local 0/10 remote
0/20

I run qmail as my MTA - Contents of /var/qmail/alais :

|preline /opt/rt3/bin/rt-mailgate --queue general --action correspond
--url http://rt.microarts.com.au/

I think I have missed something fairly obvious here - can someone
enlighten me please??

Thanks...

-- 
Michael Cheshire          | mob : 61 402 277 092 
Senior Network Engineer   | ph : 1300 738 333 
Linux, NT/2K, Cisco       | fax : 61 8 8332 8666 
CCNA                      | eml : michaelc at microarts.com.au 
Microarts                 | web : http://www.microarts.com.au