[rt-users] RE :2. Problem with queues (Matt Glover)

[david micheneau]

Your email option for rt-mailgate is --queue not --que .

Set your alias file.



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Message: 2
From: "Matt Glover" <mglover at chem.ufl.edu>
To: <rt-users at lists.fsck.com>
Date: Wed, 16 Apr 2003 12:07:39 -0400
Subject: [rt-users] Problem with queues

Hi all,

I'm having a problem getting my queues to work properly.  I have rt-2-0-15
installed on a RH7.2 box, working correctly except for the queue problem.  I
can create new queues, and address email to the queues I create, but the
work request always winds up in the "general" queue.  I have edited the
aliases file like I'm supposed to, but it just won't go to the correct
queue.  Did I miss a step somewhere?  When I send a message this shows up in
my maillog:

	Apr 15 16:01:47 rt sendmail[2022]: h3FK1lx02022:
from=<matt at rt.mydomain.com>, size=297, class=0, nrcpts=1,
	msgid=<Pine.LNX.4.44.0304151601190.1964-100000 at rt.mydomain.com>,
proto=ESMTP, relay=matt at localhost
	Apr 15 16:01:52 rt sendmail[2026]: h3FK1qd02026: from=mail,
size=1049,
class=-60, nrcpts=1,
	msgid=<rt-15-24.18.2024970234814 at mydomain.com>, relay=mail at localhost
	Apr 15 16:01:53 rt sendmail[2023]: h3FK1lx02022:
to="|/opt2/rt2/bin/rt-mailgate
	--que poster --action correspond", ctladdr=<poster at rt.mydomain.com>
(8/0),
delay=00:00:06, xdelay=00:00:05,
	mailer=prog, pri=30040, dsn=2.0.0, stat=Sent
	Apr 15 16:01:53 rt sendmail[2029]: h3FK1qd02026:
to=matt at rt.mydomain.com,
ctladdr=mail (8/12),
	delay=00:00:01, xdelay=00:00:01, mailer=local, pri=139049,
dsn=2.0.0,
stat=Sent

My aliases file looks like so:

# RT setup
rt-comment: "|/opt/rt2/bin/rt-mailgate --que general --action comment"
rt: "|/opt/rt2/bin/rt-mailgate --que general --action correspond"

poster-comment: "|/opt/rt2/bin/rt-mailgate --que poster --action comment"
poster: "|/opt2/rt2/bin/rt-mailgate --que poster --action correspond"

I've read and re-read the RTFM, but I just can't find what I missed.  Any
help would be greatly appreciated!

	matt

==============================================
Matt Glover
UF Chemistry Dept IT Shop
352-392-7885
116D Leigh Hall