[rt-users] Re: Valid Users

[Bill Gerrard]

Jesse,

Has this been fixed in 3.0.1 or 3.0.2?

It is becoming a serious problem for us.

Thanks!

> -----Original Message-----
> From: Jesse Vincent 
> Sent: Saturday, April 05, 2003 3:26 PM
> 
> Ok. that sounds like enough context for me to write actual tests 
> for the test suite. Likely on sunday or monday.
> 
> 
> On Sat, Apr 05, 2003 at 02:45:08PM -0800, bill at daze.net wrote:
> > Jesse,
> > 
> > We have also encountered this problem twice.  A few days ago (I 
> dismissed
> > it due to other problems at the time) and today.  I researched today's
> > occurance and found:
> > 
> > 1) User submits ticket via e-mail using one address, i.e. 
> user at example.com
> > 2) We reply to user via web
> > 3) User replies via e-mail using a different e-mail address, 
> i.e. alt at isp.net
> > 4) E-mail is rejected by RT with the following error:
> > 
> > RT could not load a valid user, and RT's configuration does not 
> allow for
> > the creation of a new user for your email.
> > 
> > ACLs are set up as per the RT2 doc and your recent recommendations:
> > 
> > Global
> >   System groups
> >     Everyone
> >       CommentOnTicket
> >       CreateTicket
> >       ReplyToTicket
> >       SeeQueue
> > 
> > Our Config:
> > FreeBSD 4.7 / rt3.0.0 / Sendmail 8.12.6p2 / mysql 3.23.52 
> (InnoDB tables)
> > Apache/1.3.27 (Unix) mod_ssl/2.8.11 OpenSSL/0.9.6g mod_fastcgi/2.2.12
> > 
> > 
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
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>