[rt-users] AutoReply On Create "No recipients found"

[Jim Goss]

I had a thought last night and tried it out this
morning.  Turns out that there is something about
majordomo's handling of the message that is confusing
RT3.  No changes in my majordomo config when I
ugpraded to RT3, but I stopped getting autoreplies. 
If I send email directly to the ticketing system it
works fine.  If I include the ticketing email address
in a majordomo list it autoreplies don't work.

Jim

--- James Goss <jgoss1074 at yahoo.com> wrote:
> 
> I recently upgraded to RT3 and have found that
> autoreplies are not
> working.  I turned up debugging in my log and find
> the following
> messages:
> 
> Apr 21 14:51:59 barney RT:
> <rt-3.0.1-302-1586.2.28123854941344 at xxx.com>
> #302/1586 - Scrip 25 AutoreplyOnCreate
> (/opt/rt3/lib/RT/Action/SendEmail.pm:91)  
> Apr 21 14:51:59 barney RT:
> <rt-3.0.1-302-1586.2.28123854941344 at xxx.com>
> No recipients found. Not sending.
> (/opt/rt3/lib/RT/Action/SendEmail.pm:170)  
> 
> But clearly the address of the person opening the
> ticket is available,
> since the Requestor address is correctly populated
> in the ticket.  So
> I'm guessing the scrip isn't getting the user's
> email address
> correctly...  But I'm no perl-jockey and am way over
> my head to try to
> figure that out...
> 
> Ideas?
> 
> Thanks,
> 
> Jim
> 
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