[rt-users] Email addresses case insensitive (RT 2.0.11)

[Matthew Watson]

somewhat..

we have the situation that

bob at company.com

and

BOB at company.com

are different customers, BOB at company.com is not really an email address but 
rather an indentifier for that customer within our primary customer 
database. So to link between RT and our customer Database we use the 
"Requestor" field, which naturally fails horribly if two customers have the 
same name but different casing.

What I would really like to do is link our database into RT using our 
internal userid's, but I don't have alot of time for RT hacking 
unfortunately.

Matt Watson
Netspace Online Systems.


--On Wednesday, 23 April 2003 1:34 PM -0400 darren chamberlain 
<darren at boston.com> wrote:

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> * Robert Spier <rspier at pobox.com> [2003-04-23 13:13]:
>> Are you saying that your client has two addresses:
>>
>> bob at company.com
>>
>> and
>>
>> BOB at company.com
>>
>> and they are two different people?
>
> Technically, bob and BOB refer to _mailboxes_, which is not the same
> thing as _people_.
>
>> Your client has a very broken email system.
>
> Well...
>
>> I can't find the exact quite in RFC2822 (or related) which defines
>> case insensitivity, but it is generally accepted (and assumed) that
>> email addresses (like domain names) are case insensitive.  Any system
>> which violates this is going to be very unhappy.
>
> RFC2822 specifies that the left hand side (the "local part") is
> implementation specific; specifically, see section 3.4.1.  Sendmail's
> implementation (the most common, and, historically speaking, the primary
> reference implementation) falls back to case-insensitive local-part
> matching if a literal match is not found.
>
> (darren)
>
> - --
> Don't be ashamed to say what you are not ashamed to think.
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