[rt-users] Autorespond to Opening Tickets Via Email

[Michael T. Cheshire]

Right you were :)

Sorry for bothering you all with something so trivial...

M.

-----Original Message-----
From: Chad Scott [mailto:chad at idworld.net] 
Sent: Thursday, 24 April 2003 6:02 PM
To: Michael T. Cheshire
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Autorespond to Opening Tickets Via Email


I just had a similar problem not but five minutes ago... turns out I 
was missing a } as a closure to a {...

The template parser spits out nothing meaningful if it fails to parse 
your template and sendmail is what's barfing with regard to "unexpected 
end of headers"...

Check your template VERY closely... make sure you're referring to 
objects that really exist and you've got all of your {}'s in order.

On Wednesday, April 23, 2003, at 11:53 PM, Michael T. Cheshire wrote:

> Hmmm further to that the log file indicates the following :
>  
> [Thu Apr 24 06:30:14 2003] [debug]: Converting 'us-ascii' to 'utf-8'
> (/opt/rt3/lib/RT/I18N.pm:278)
> [Thu Apr 24 06:30:15 2003] [debug]: Max size is 10000000
>  (/opt/rt3/lib/RT/Attachment_Overlay.pm:184)
> [Thu Apr 24 06:30:16 2003] [error]: error:    unexpected end of header
>  
>  (/opt/rt3/lib/RT/Template_Overlay.pm:339)
> [Thu Apr 24 06:30:16 2003] [info]: RT::Scrip=HASH(0x9471250): Couldn't
> prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Thu Apr 24 06:30:16 2003] [info]: 
> <rt-3.0.0-28-56.9.74536181866242 at rt.microarts.com.au> #28/56 - Scrip 
> 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> [Thu Apr 24 06:30:17 2003] [info]: 
> <rt-3.0.0-28-56.9.74536181866242 at rt.microarts.com.au> No recipients 
> found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> [Thu Apr 24 06:30:17 2003] [error]: error:    unexpected end of header
>  
>  (/opt/rt3/lib/RT/Template_Overlay.pm:339)
> [Thu Apr 24 06:30:17 2003] [info]: RT::Scrip=HASH(0x94776c0): Couldn't
> prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Thu Apr 24 06:30:17 2003] [info]: Ticket 28 created in queue 
> 'General' by mcheshire (/opt/rt3/lib/RT/Ticket_Overlay.pm:589)
>
>
> -----Original Message-----
> From: Michael T. Cheshire
> Sent: Thursday, 24 April 2003 2:58 PM
> To: Michael T. Cheshire; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Autorespond to Opening Tickets Via Email
>
> I should add that RT still opens the ticket OK.
>  
> M.
>
>
> -----Original Message-----
> From: Michael T. Cheshire
> Sent: Thursday, 24 April 2003 2:41 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Autorespond to Opening Tickets Via Email
>
> Howdy,
>  
> RT would initially respond to emails sent in, I have since changed
> just the text in the default reply template and now RT does not 
> autoreply...
>  
> All the scrips are still there and appear to be correct.
>  
> Any suggestions anyone?
>  
> --
> Michael Cheshire          | mob : 61 402 277 092
> Senior Network Engineer   | ph : 1300 738 333
> Linux, NT/2K, Cisco       | fax : 61 8 8332 8666
> CCNA                      | eml : michaelc at microarts.com.au Microarts                 
> | web : http://www.microarts.com.au
>  
>