[rt-users] error when taking a ticket

[Dirk Pape]

On a ticket page, I clicked on the link "Take" and get the following error. 
The ticket is suspect anyway because it lost its original subject and I 
found it in a wrong queue. It has been imported from rt2, so this may 
indicate a buggy import.

Regards Dirk.

Can't call method "Delete" on an undefined value at 
/export/rt3/lib/RT/Ticket_Overlay.pm line 3049.


Trace begun at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 121
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Delete" on 
an undefined value at /export/rt3/lib/RT/Ticket_Overlay.pm line 3049.^J') 
called at /export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 
281
HTML::Mason::Request::__ANON__('Can\'t call method "Delete" on an undefined 
value at /export/rt3/lib/RT/Ticket_Overlay.pm line 3049.^J') called at 
/export/rt3/lib/RT/Ticket_Overlay.pm line 3049
RT::Ticket::SetOwner('RT::Ticket=HASH(0x9367874)', 112, 'Take') called at 
/export/rt3/lib/RT/Ticket_Overlay.pm line 3111
RT::Ticket::Take('RT::Ticket=HASH(0x9367874)') called at 
/export/rt3/share/html/Ticket/Display.html line 89
HTML::Mason::Commands::__ANON__('Action', 'Take', 'id', 2830, 'Action', 
'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x92eea
44)', 'Action', 'Take', 'id', 2830, 'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {...}('HTML::Mason::Component::FileBased=HASH(0x92eea44)', 'Action', 
'Take', 'id', 2830, 'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9250
afc)', 'HTML::Mason::Component::FileBased=HASH(0x92eea44)', 'Action', 
'Take', 'id', 2830, 'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0
x9250afc)', 'Action', 'Take', 'id', 2830) called at 
/export/rt3/share/html/autohandler line 148
HTML::Mason::Commands::__ANON__('Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x87811
90)', 'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {...}('HTML::Mason::Component::FileBased=HASH(0x8781190)', 'Action', 
'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9250
afc)', 'HASH(0x92d8d84)', 
'HTML::Mason::Component::FileBased=HASH(0x8781190)', 'Action', 'Take', 
'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9250afc)', 
'HASH(0x92d8d84)', 'HTML::Mason::Component::FileBased=HASH(0x8781190)', 
'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9250afc)', 
'HASH(0x92d8d84)', 'HTML::Mason::Component::FileBased=HASH(0x8781190)', 
'Action', 'Take', 'id', 2830) called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9250
afc)') called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9250afc)') called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHand
ler=HASH(0x9250afc)') called at 
/export/perl-5.8.0/lib/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 787
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH
(0x8814a54)', 'Apache=SCALAR(0x8676194)') called at 
/export/rt3/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x8676194)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x8676194)') called at /dev/null line 0