pre4 problem (was Re: [rt-users] problems with attachments

Kazu Kimura kazu at kmn.co.jp
Sun Apr 27 21:49:03 EDT 2003 

Jesse,

Pre4 requires Locale::Maketext::Lexicon 0.22 but it is not available now.

0.21 is the latest version available.

Regards,
Kazu
----- Original Message ----- 
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "Ted Serreyn" <ted at serreyn.com>
Cc: <rt-users at lists.fsck.com>
Sent: Monday, April 28, 2003 8:01 AM
Subject: Re: [rt-users] problems with attachments


> Try pre4, which should exist in about 10 minutes.
>
>
> On Sun, Apr 27, 2003 at 05:55:29PM -0500, Ted Serreyn wrote:
> > Anyone else having problems with attachments in RT3.02pre3?
> >
> > I have problems attaching things via email and from the web interface.
If I attach via email, I get into a nasty email loop where sendmail fails
with an EX_TEMPFAIL, but the file does get attached.  sendmail of course
continues to try to deliver the message and I get multiple attachments.
(BTW, is there an easy way to remove the duplicates?)
> > apache 1.3.27
> > perl 5.6.1
> > rt 3.0.2pre3 (upgraded from rt 2.0.15)
> > sendmail 8.11.6
> > system is redhat7.2 with modifications/hand installations.
> >
> > If I attach from the command line, I get the following error and the
file DOES NOT attach:
> >
> > System error
> >
> >       error:  Not an ARRAY reference at /usr/rt3/share/html/autohandler
line 31.
> >
> >       context:  ...
> >             277:  }
> >             278:
> >             279:  # All errors returned from this routine will be in
exception form.
> >             280:  local $SIG{'__DIE__'} = sub {
> >             281:  rethrow_exception( $_[0] );
> >             282:  };
> >             283:
> >             284:  #
> >             285:  # $m is a dynamically scoped global containing this
> >             ...
> >
> >       code stack:
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
> >       /usr/rt3/share/html/autohandler:31
> >
> >
> > raw error
> >
> > Raw errror is as follows:
> > Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.
> >
> >
> > Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm
line 121
> > HTML::Mason::Exceptions::rethrow_exception('Not an ARRAY reference at
/usr/rt3/share/html/autohandler line 31.^J') called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
> > HTML::Mason::Request::__ANON__('Not an ARRAY reference at
/usr/rt3/share/html/autohandler line 31.^J') called at
/usr/rt3/share/html/autohandler line 31
> > HTML::Mason::Commands::__ANON__('UpdateContent', '-- ^M^JTed
Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/',
'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '',
'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency
ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach',
'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action',
'Comment', 'UpdateTimeWorked', '') called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
> >
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x85f936
0)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services,
LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '',
'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType',
'private', 'UpdateSubject', 'test emergency ticket creation',
'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner',
10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '')
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
> > eval {...}('HTML::Mason::Component::FileBased=HASH(0x85f9360)',
'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services,
LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '',
'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType',
'private', 'UpdateSubject', 'test emergency ticket creation',
'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner',
10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '')
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
> >
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x92dd4
38)', 'HASH(0x92dd4a4)',
'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- 
^M^JTed Serreyn^M^JSerreyn Network Services,
LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '',
'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType',
'private', 'UpdateSubject', 'test emergency ticket creation',
'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner',
10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '')
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
> > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)',
'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)',
'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services,
LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '',
'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType',
'private', 'UpdateSubject', 'test emergency ticket creation',
'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner',
10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '')
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
> > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)',
'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)',
'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services,
LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '',
'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType',
'private', 'UpdateSubject', 'test emergency ticket creation',
'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner',
10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '')
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
> >
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92dd4
38)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm
line 134
> > eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called
at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
> >
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x92dd438)') called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787
> >
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x87230e4)', 'Apache=SCALAR(0x842bd54)') called at /usr/rt3/bin/webmux.pl
line 118
> > RT::Mason::handler('Apache=SCALAR(0x842bd54)') called at /dev/null line
0
> > eval {...}('Apache=SCALAR(0x842bd54)') called at /dev/null line 0
> -- 
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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