Hello I create a new ticket via e-mail or vie web. Subject line and body contain text with two slashes for example {slash}{slash}server \\server but I see only one slash in body I suppose it is a error. :( -- Sergey Tsvetukhin, Deputy Chief Support&Service Officer Open Technologies, tel: +7(095)787-7027 e-mail: tsv (at) ot.ru, http://www.ot.ru/