[rt-users] Poss. bug - reply to ticket

Gordon Smith gordon at morenet.net.nz
Tue Apr 29 21:33:52 EDT 2003


Hi all,

We've discovered a possible bug during testing the latest build:

Box is a new Debian install
RT-3.0.2pre4
Apache 1.2.27
Perl 5.8.0

When I submit a ticket via email, then log in to RT and answer that
ticket, no correspondence is sent. If I answer tickets submitted by
anyone else, it works....

Logging shows:
Apr 30 12:54:14 rt RT:
<rt-3.0.2pre4-9720-32933.4.21643032322294 at morenet.net.nz> #9720/32933 -
Scrip 35 Correspond (/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)  
Apr 30 12:54:14 rt RT:
<rt-3.0.2pre4-9720-32933.4.21643032322294 at morenet.net.nz> No recipients
found. Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:170)

We're using the global correspond scrip.
RT does record the correspondence as being sent.

Cheers,
Gordon





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