[rt-users] reply-to address problem

[Ryan Wheaton]

FYI: a reboot didn't help either...

-----Original Message-----
From: Ryan Wheaton [mailto:rwheaton at moguls.com]
Sent: Wednesday, April 30, 2003 10:33 AM
To: 'Steen Andersen'; 'rt-users at lists.fsck.com'
Subject: RE: [rt-users] reply-to address problem



Hi.

thanks for your reply.  But unfortunately, i had tried this as well (sorry i
wasn't more clear).  And, I just re-tried it again with the same result.  I
think i've tried stopping and restarting every which way imaginable short of
a reboot (but hell, might as well try that too).

any other ideas?  does this get stored somewhere else?

-r
-----Original Message-----
From: Steen Andersen [mailto:san at openstone.dk]
Sent: Wednesday, April 30, 2003 10:33 AM
To: Ryan Wheaton
Subject: Re: [rt-users] reply-to address problem


Hi Ryan

Don't just restart. Shut httpd down and start up again. (Assuming you're
running Apache: apachectl stop / apachectl start). It has to with the
Mason-stuff, that does'nt reread config-files if you don't do a total
shutdown.

Greetings
Steen Andersen


On Wed, 30 Apr 2003, Ryan Wheaton wrote:

> ok.  so i got the mail gateway set up and working wonderfully.  but now,
> whenever I try to reply to a ticket via email, the reply-to address is
> wrong.
>
> i initially had this set in RT_SiteConfig.pm like this:
>
> Set($CorrespondAddress , 'rt at is-moguls.com');
>
> Set($CommentAddress , 'rt-comment at is-moguls.com');
>
>
> and I changed it to this:
>
> Set($CorrespondAddress , 'rt at mammoth.moguls.com');
>
> Set($CommentAddress , 'rt-comment at mammoth.moguls.com');
>
>
> restarted httpd, made a new ticket, but whenever I try to reply, the reply
> to address is the @is-moguls.com address instead of @mammoth.moguls.com.
> Sendmail is masquerading as mammoth.moguls.com
>
> I've even gone in and manually put rt at mammoth.moguls.com and
> rt-comment at mammoth.moguls.com into the queue configuration, and it still
> comes across as @is-moguls.com.
>
> any ideas on this?  could it be residually set somewhere else?  to i have
to
> stop and start something else or recompile?  i'm at a loss.
>
> thanks,
>
> -rtw
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----------------------------------------
Steen.Andersen at OpenStone.Dk
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