[rt-users] Mailgate attachement truncate

[Derek Buttineau]

I think it has to do with the mod_perl2 interface myself.. but I could 
be wrong.  I have the same problem with a FreeBSD/mod_perl2/Apache2 
setup, long attanchments end up getting truncated all the time though at 
about 6k for me.

On that note as well, going up to the latest release of the mod_perl2 
code (1.99_09) from my current installation of (1.99_07), seems to have 
introduced a new wrinkle.. with that version webmux.pl fails to load:

[Fri Aug 01 11:52:26 2003] [error] Global $r object is not available. Set:
        PerlOptions +GlobalRequest
in httpd.conf at 
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 567.
Compilation failed in require at (eval 4) line 1.

[Fri Aug 01 11:52:26 2003] [error] Can't load Perl file: 
/usr/local/rt3/bin/webmux.pl for server rt.csolve.net:0, exiting...

Reverting back to 1.99_07 works fine, I may end up doing the work around 
with a second Apache/RT installation, though the truncation isn't a 
wholy huge issue for us at the moment as the majority of tickets 
e-mailed in are under than size typically.

Derek

Gary Richardson wrote:

>For all of those searching the archives looking for solutions, this was the
>problem. I'm not too sure what exact part of RH/mod_perl/Apache2 is causing
>the problem. 
>
>I simply compiled a 1.3.28 Apache with mod_perl 1.27 on the mail server and
>had mailgate reference that instead of the web server. My RT now accepts
>large attachements :)
>
>Out.
>
>-----Original Message-----
>From: Jesse Vincent [mailto:jesse at bestpractical.com] 
>Sent: Thursday, July 31, 2003 10:51 AM
>To: Gary Richardson
>Cc: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Mailgate attachement truncate
>
>
>You're running into a known issue with RedHat 8's build of mod_perl
>
>
>On Thu, Jul 31, 2003 at 10:49:06AM -0700, Gary Richardson wrote:
>  
>
>>Hey Guys,
>> 
>>I'm running RT 3.0.3 on a RH8.0 box. When messages go in via mailgate, 
>>they are truncated at 3.5k every time. This includes the regular 
>>message and any other attachements.
>> 
>>If I attache a larger file via the web interface all goes well.
>> 
>>Based on a previous post about this problem, I have in my 
>>RT_SiteConfig.pm:
>>
>>And in my my.cnf (on the server machine):
>> 
>>Set($MaxAttachmentSize , 10000000); Set($TruncateLongAttachments , 
>>undef); Set($DropLongAttachments , undef);
>>
>>[mysqld]
>>set-variable = max_allowed_packet=16M
>> 
>>RT is spread out between a web server running the application, a 
>>database server running the database and and qmail mail server with 
>>mailgate. These are all redhat 8.0 boxes.
>> 
>>Thanks.
>>
>>
>>    
>>
>
>  
>

-- 
Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services