[rt-users] Creating related ticket fails (Approvals)

[Markus Muessig]

Problem solved:
It was as simple as amazing. The content-field of the template must
not start with blanks.

I had blanks before my parameter-names for optical reasons (better
reading). That was my fault. I found that out, as i added custom
error-messages in Perl file CreateTickets (line 443) and realized,
that the only argument correctly transmitted to CreateTickets.pm was
the one accidentally not beginning with blanks.

So, maybe it would be a good idea to patch perl-modules taking
parameters from any input-fields to cut off leading and trailing
blanks?
I am not really (actually not at all) familiar with perl, so i can't
do that. 
Maybe one of those cracks outside.

Greetings, and thank you for your efforts!
Markus Muessig


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Markus Muessig                     MULTA MEDIO Informationssysteme AG
					       Mergentheimer Str. 76a
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