[rt-users] RT and Spam

[Robert Grasso]

In our company, we use RT only for our support staff. Thus I set up TMDA
http://tmda.net/, which is a challenge-response system : I set it up a
couple of weeks ago, but for the moment it seems to be efficient. I
configured it in such a way that it asks for confirmation just once, then he
stores the confirmed email address in a database file, and every incoming
email address is compared against this file : if it is already present in
the database file, the email is delivered.

  .-.   Robert GRASSO - CEDRAT S.A.
  /v\   10, Chemin de Pre Carre - ZIRST - 38246 MEYLAN Cedex - FRANCE
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/(   )\ mailto:Robert.Grasso at cedrat.com
 ^^-^^
UNIX was not designed to stop you from doing stupid things, because
  that would also stop you from doing clever things. -- Doug Gwyn
---
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> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Chris Fewtrell
> Sent: Monday, August 04, 2003 1:17 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] RT and Spam
>
>
> Hi,
>
> Have setup RT3.0.2 a while ago and been using it since quite happily
> within my own department. We're now proceeding to roll out usage of the
> RT system into other departments with additional queues.
>
> We have a large influx of spam on some of these mail accounts and I
> gather we won't be alone in this.
>
> I wondered if anyone would be willing to detail how they handle spam
> with RT mailboxes, either if its generally considered better for an
> external filter or use things like the integrated SpamAssassin hooks.
>
> One issue that is tending to make us think about external is that every
> spam that does arrive and get into RT, even if we set to auto delete
> will still get put into the database, as I believe RT doesn't remove
> tickets from the DB, just mark them as deleted. This means the spam
> still starts to push the size of the database up, which I'd like to
> avoid.
>
> Links into the mailing list would also be appreciated if people would
> prefer to supply those as I'm guessing I'm repeating an issue here, but
> as of yet I'm still trawling through entries to find information.
>
> --
> Best Regards,
> Chris Fewtrell
> Systems Developer, ClaraNet UK       Email: chris at uk.clara.net
> --------------------------------------------------------------
>
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