[rt-users] Custom templates question

[Joseph Spenner]

I'm trying to create my own templates using RT 2.0.15.
 From what I've read:

http://fsck.com/rtfm/article.html?id=5#228

I should be able to create a simple template (for
example) for new tickets as follows:

===beginning of my new ticket===
A new ticket was created.  Here is the body:

$Ticket

===end of my new ticket===


But when the template is used, the "$Ticket" is not
expanded.  Instead, I get $Ticket in the body.
Is there something I'm missing?

Thanks!


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