[rt-users] RT and Spam

[Asif Iqbal]

On Tue, 5 Aug 2003, Chris Hardie wrote:

> On Mon, 4 Aug 2003, Robert Grasso wrote:
>
> > In our company, we use RT only for our support staff. Thus I set up TMDA
> > http://tmda.net/, which is a challenge-response system : I set it up a
> > couple of weeks ago, but for the moment it seems to be efficient.
>
> We do the same thing on our public support e-mail address, except that we
> only pass it through TMDA if the message fails one of a few RBL checks.
> This means that MOST spam is caught, and that MOST legitimate messages go
> through unchallenged.  We thought that was appropriate for a support
> address, where someone may already be experiencing frustrations about
> something else, and won't always react kindly to another hoop to jump
> through to get help.  :)
>
> We also run a "clean tickets" script that deletes tickets marked as such

Is yours one running on RT3 ? Thats what I am looking for

> (and related tuples) from the database altogether.  I believe it's the one
> most recently updated by Jonas Lincoln; you should be able to find it in
> the archives.
>
> Chris
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>

-- 
Asif Iqbal
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