[rt-users] Custom templates question

[Joseph Spenner]

Sebastian:
  Your idea yielded an interesting result.  Now I see
the following in the body of my email:


RT::Ticket=HASH(0x9aff400)


Other ideas?

Thanks!

--- Sebastian Flothow <lists at flothow.de> wrote:
> Am Dienstag, den 5. August 2003, um 00:24, schrieb
> Joseph Spenner:
> > $Ticket
> 
> {$Ticket}
> 
> 
> 
> Sebastian
> 
> --
> Sebastian Flothow
> sebastian at flothow.de
> 

--- Joseph Spenner <joseph85750 at yahoo.com> wrote:
> I'm trying to create my own templates using RT
> 2.0.15.
>  From what I've read:
> 
> http://fsck.com/rtfm/article.html?id=5#228
> 
> I should be able to create a simple template (for
> example) for new tickets as follows:
> 
> ===beginning of my new ticket===
> A new ticket was created.  Here is the body:
> 
> $Ticket
> 
> ===end of my new ticket===
> 
> 
> But when the template is used, the "$Ticket" is not
> expanded.  Instead, I get $Ticket in the body.
> Is there something I'm missing?
> 
> Thanks!

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