[rt-users] Auto take CC from email to Ticket

[Asif Iqbal]

Hi All

If a requestor sends an email with cc header, is there a way that can
automatically be added as CC or Admin CC into the ticket ?

In other words it would be nice if it works like email. When someone sends an
email you can use reply-all and that automatically adds the cc

Currently we manually add the email addresses from the cc header to the CC of a
ticket.

Thanks

-- 
Asif Iqbal
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