[rt-users] Auto take CC from email to Ticket

[Asif Iqbal]

On Mon, 11 Aug 2003, Sean Perry wrote:

> Asif Iqbal wrote:
>
> > Hi All
> >
> > If a requestor sends an email with cc header, is there a way that can
> > automatically be added as CC or Admin CC into the ticket ?
> >
> > In other words it would be nice if it works like email. When someone sends an
> > email you can use reply-all and that automatically adds the cc
> >
> > Currently we manually add the email addresses from the cc header to the CC of a
> > ticket.
> >
>
> There is a variable in the RT config:
>
> # If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
> # Ticket 'Cc' watchers from the To and Cc lines of incoming messages
> # Be forewarned that if you have _any_ addresses which forward mail to
> # RT automatically and you enable this option without modifying
> # "RTAddressRegexp" below, you will get yourself into a heap of trouble.
>
> Set($ParseNewMessageForTicketCcs , 1);


In that case it would be nice if there were a Reply All button. So then you
will have a choice to reply to all or just the requestor


>
>
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>

-- 
Asif Iqbal
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